Contact us
Email support@getadelo.com. Tell us your unit and what you were doing when it went wrong, and a screenshot helps. For a security concern, email security@getadelo.com.
Common questions
How do I join my unit?
Download Adelo from the App Store or Google Play, or open it in any browser. Choose Join your unit, enter the unit code your manager or charge nurse gave you and your employee ID. Your manager approves you with a tap, and your schedule appears.
I forgot my password.
On the sign in screen, tap Forgot password and enter your email. A reset link arrives in a few minutes. Check your spam folder if it does not.
My schedule or hours look wrong.
Your unit's schedule and hours come from your manager. Tell your charge nurse or manager, or message them in Adelo, and they can correct it. If something in the app itself seems broken, email us.
I am not getting notifications.
On your phone, open Settings, find Adelo and turn on notifications. In the app, open your notifications and choose which ones you get. On a computer, allow notifications for the site when your browser asks.
How do I delete my account?
In the app, open Profile, then Delete your account. Your sign in is removed right away. Your unit finishes removing your records within 30 days, except records your employer is required by law to keep. You can also email us to ask.
Who can see my information?
Only people in your own unit, according to their role. Units can never see each other. Our privacy policy has the details.
Is it safe to put patient information in Adelo?
No. Adelo is for workforce information like schedules, hours and messages between staff. Please never enter patient information anywhere in the app.
I run a unit and want Adelo for my team.
Start free in the app, or book a twenty minute demo and we will load your roster and schedule with you.